IT Systems Analyst (Network)

$86,050 - $124,758/Yr

City Of Chandler Arizona - Chandler, AZ

Part-time - Entry Level

Remote - Chandler, AZ

About the position

The City of Chandler Information Technology Department is currently seeking qualified individuals interested in joining our team as an IT Systems Analyst. This position is integral to our mission of providing extraordinary service to our customers through the use of cutting-edge technology and business automation tools. The IT Systems Analyst will work within a diverse and inclusive environment, scheduled to work 5 days a week, 8 hours per day. The role involves analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure, including routers, switches, firewalls, security appliances, and monitoring/reporting systems. The ideal candidate will be passionate about customer service, teamwork, collaboration, and innovation, and will have the opportunity to learn and grow in a dynamic and supportive environment. As part of the Information Technology department, the IT Systems Analyst will coordinate the use of computer technology across various city departments to ensure accurate and timely information is available to citizens, elected officials, management, and staff. Responsibilities also include providing technology services and support, consulting, business process analysis, and project management. The successful candidate will ensure network security and performance standards are met, troubleshoot and resolve basic network issues, and participate in network-related projects. This role is perfect for someone eager to contribute to the advancement of our technological capabilities and to help maintain disaster recovery and business continuity plans.

Responsibilities

• Assist in analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure.
• Support the management and maintenance of routers, switches, firewalls, security appliances, and monitoring/reporting systems.
• Collaborate with team members to provide exceptional service and support.
• Ensure network security and performance standards are met.
• Troubleshoot and resolve basic network issues promptly.
• Participate in network-related projects and contribute to team initiatives.
• Develop and implement network policies, procedures, and standards under guidance.
• Conduct network performance assessments and optimize configurations with supervision.
• Assist in maintaining disaster recovery and business continuity plans.
• Document network configurations, changes, and maintenance activities thoroughly.
• Stay current with emerging network technologies, including cloud networking technologies and industry trends.
• Ensure compliance with relevant regulations and best practices in network security and data protection.

Requirements

• A Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in network support and administration.
• Basic knowledge of network protocols, routing, and switching.
• Familiarity with network monitoring and diagnostic tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• A valid Driver's License with an acceptable driving record.
• Or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Nice-to-haves

• Entry-level network certifications (e.g., CCNA, CompTIA Network+, or equivalent).
• Experience with network security appliances and firewalls.
• Understanding of basic network security principles and practices.
• Knowledge of wireless networking technologies.
• Understanding of cloud network technologies and their implementation.
• Strong communication skills and ability to interact with end-users and team members.
• Willingness to learn and adapt to new technologies and methodologies.

Benefits

• Up to 8 hours paid time off annually to volunteer in the community.
• Dress code is business casual, with jeans on Fridays.
• 3 medical plans to choose from along with dental and vision coverage.
• Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual.
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.
• 12 paid holidays per year, plus Winter Break at the end of the year.
• Become part of the Arizona State Retirement System with a 100% city contribution match.
• City contributions of 1% gross wages per pay period to deferred compensation.
• Robust Employee Wellness program with $350 incentive.
• Professional development opportunities.
• Tuition reimbursement up to $5,250 annually, $3,200 for part time employees.
• Free Tumbleweed Recreation Center membership.
• Flexible schedule/remote work options (when available).