IT Systems Manager

Pivotal Solutions - Elk River, MN

Full-time - Mid Level

Elk River, MN

Professional, Scientific, and Technical Services

About the position

The IT Systems Manager at Pivotal Solutions, Inc. is responsible for leading a team of technicians, including developers, analysts, and help desk operators, to support the technology needs and strategic goals of the organization. This role involves managing the IT Department, providing leadership for technology-based solutions, and enhancing customer experience while improving service quality and cost-effectiveness.

Responsibilities

• Oversee infrastructure or application design, development, and implementation
• Resolve gaps in skills, processes, and resources
• Assign assignments, priorities, and deadlines
• Mentor, coach and lead a team
• Create budgets
• Build relationships with vendors and external teams
• Perform systems analysis to create new solutions or install and implement products purchased from vendors
• Offer solutions to business partners
• Serve as a liaison to both technical and non-technical staff at all levels of the organization
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve
• Ensure business systems are implemented, maintained, and functioning properly
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program

Requirements

• Bachelor's Degree in a Technical or Business field
• 3 years of experience leading technical teams
• Decision making and problem-solving skills
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask

Nice-to-haves

• Certificates in Project Management
• Continuing Education; including participation in local chapters, associations, and/or organizations