IT Systems Specialist - Onsite in Morristown, TN

Foundever • Morristown, TN

373d • $21

About The Position

Foundever is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe. We support over 9 million customer conversations every day in more than 60 languages across 45 countries. The Technical Manager will be responsible for the functionality, maintenance, software applications, hardware, and security of all data at the site. This hands-on role includes maintaining the facility's LAN, WAN, and internet connection, as well as monitoring and performing data backup and recovery processes. The Technical Manager will also mentor Site System Support associates and enforce corporate policies and procedures for security.

Requirements

• 5 years of experience in similar capacity preferred
• In-depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery, and administration.
• Extensive LAN and WAN networking skills.
• Tape backup and restore procedures.
• Ability to manage others and set priorities.
• Excellent troubleshooting and customer service skills.
• Ability to multi-task and take initiatives with minimum direction.
• Experience with large enterprise environments.

Nice To Haves

• Background in Windows NT, 2000, .NET, Microsoft Office (MCSE)
• MCSE Preferred.

Responsibilities

• Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data.
• Hands-on role maintaining the functions of the site which will include support for the facility's LAN, WAN and internet connection.
• Maintaining the network hardware and software.
• Configuration, maintenance and upgrading all site servers.
• Monitoring and performing all data backup and recovery processes.
• Setting up login and e-mail accounts.
• Works with servers, workstations, and printers on the network and in standalone environments.
• Monitors system configuration to ensure data integrity is required.
• Maintains records and documentation concerning the network, server, and LAN/WAN configurations - this includes system and network monitoring and performance analysis.
• Mentors the Site System Support and Site System Support Senior associates.
• Provides first support for end users and clients as necessary when a Site System Support Senior associate is not available.
• Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security.

Benefits

• Base pay range of up to $21 per hour, depending on location, job-related knowledge, education, skills, and experience.
• Pre-employment requirements include passing a criminal background check.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees