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Next Level Recruiting - Mocksville, NC
posted 2 months ago
About the position
The IT Systems Support Specialist role is focused on providing outsourced IT support for multiple small and mid-size clients. The position involves offering technical assistance and training to users of the online platform through various communication methods, including phone, remote access, and email. The role requires working in a fast-paced environment, adapting to the changing needs of clients, and performing support tasks primarily related to hardware, software, and networking.
Responsibilities
- Provide IT support for multiple small and mid-size clients.
- Assist users of the online platform via phone, remote access, and email support.
- Troubleshoot hardware, software, and networking issues.
- Interact directly with clients to understand and resolve their IT needs.
- Perform technical training for users on the online platform.
Requirements
- 5 years of IT support experience.
- 5 years of experience with Windows Server.
- 2 years of experience with Office 365/Exchange.
- 2 years of experience with Active Directory.
- 5 years of customer support experience.
- Working knowledge of database programming systems and application development systems.
- Experience with servers, network products, and troubleshooting VPN programming.
- Understanding of system security principles.
Nice-to-haves
- Ability to multitask effectively.
- Strong written, organizational, and verbal communication skills.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
