Gannett Fleming - Albany, NY
posted 5 months ago
The IT Systems Support Technician serves in an entry-level technical position providing first-line IT support for Traffic Management Center (TMC) operations. This role is crucial in ensuring the smooth operation of the TMC's field and central hardware and software systems. The technician will work closely with the TMC Director and the New York State Department of Transportation (NYSDOT) Intelligent Transportation Systems (ITS) Coordinator to facilitate the installation, operation, repair, relocation, and maintenance of various IT systems. This position requires a proactive approach to troubleshooting and resolving technical issues, ensuring that all systems are functioning optimally to support TMC operations. The technician will be responsible for monitoring operating system and equipment updates, performing various subsystem backups, and assisting in field equipment configuration for deployment. Additionally, the role includes basic user IT troubleshooting and support, as well as equipment and software maintenance and restarts. The technician will also be required to provide 24/7/365 coverage for this role, which includes backup coverage and on-call support during off-hours. This position is essential for maintaining the integrity and reliability of the TMC's IT infrastructure, which plays a vital role in traffic management and safety. Candidates for this position should possess a strong understanding of basic system administration and troubleshooting on Microsoft Windows systems, as well as experience with static and DHCP network configuration. Familiarity with Microsoft Office applications, including document authoring in Word, email and scheduling in Outlook, and spreadsheet use in Excel, is also required. The ability to react and cope under stressful situations while performing with minimal supervision is essential for success in this role.