IT Systems Technician

$59,800 - $81,120/Yr

Hughes Federal Credit Union - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Credit Intermediation and Related Activities

About the position

The IT Systems Technician will serve as a vital team member responsible for providing comprehensive technical support to credit union staff and third parties. This role involves assisting with various aspects of information technology systems, including in-person, phone, chat, and email support. The technician will install, configure, troubleshoot, and maintain both PC and Mac hardware, software, and peripherals, ensuring high reliability and minimal supervision. Additionally, the technician will provide on-call support after business hours and during weekends, contributing to the overall efficiency of IT operations.

Responsibilities

• Provide in-person and virtual technical support to credit union staff.
• Install, configure, and maintain desktop PCs, laptops, and Apple Mac machines.
• Install, configure, and maintain related peripheral equipment for end users.
• Troubleshoot errors and issues with end-user PCs and peripheral equipment.
• Coordinate 3rd party support of end-user systems when necessary.
• Provide high-level end user support to questions and problem resolution.
• Perform and prioritize monthly security patching.
• Diagnose and resolve technology-based issues/problems.
• Oversee and maintain assigned systems including problem resolution and support services.

Requirements

• Minimum of 2 years of IT Systems support or related experience.
• Associates Degree in Computer Science, equivalent work, or education experience.
• Certifications - VMware, Cisco, Microsoft Certifications or other IT industry standard certifications are a plus.

Benefits

• Generous Paid Time Off Policy
• Up to 15 days in 1st year of service
• Paid Time Off increases with tenure
• 401(k) plan with 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance with Optional Supplemental Coverage Available
• Competitive Wage and Career Growth