IT TECH - I

Hard Rock International - Bristol, VA

Part-time

Bristol, VA

Food Services and Drinking Places

About the position

The IT Service Tech I role is essential for supporting and maintaining in-house computer systems, desktops, and peripherals at Hard Rock Bristol. This position involves a variety of tasks including the installation, diagnosis, repair, maintenance, and upgrading of all hardware and equipment to ensure optimal workstation performance. The individual in this role will be responsible for troubleshooting problem areas in a timely and accurate manner, providing end-user training and assistance as required. The IT Service Tech I will also be expected to interface with company team members regarding computer program requests or problems, ensuring that all systems are functioning effectively to support the casino's operations. In addition to technical support, the IT Service Tech I will be responsible for level 1 help desk support, which may include systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers. The role requires availability to work in a 24-hour, 7-day-a-week environment, reflecting the operational needs of the casino. The technician will also assist the Director of IT in identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, development, and programming projects, ensuring their efficient, cost-effective, and timely completion. Staying abreast of the latest advancements in computer technology and systems is crucial for this role. The IT Service Tech I will promote positive end-user relations and high employee morale while performing tasks or other duties as assigned by department management. This position is vital for maintaining the integrity and performance of the IT infrastructure within the casino environment, ensuring that all technology-related issues are addressed promptly and effectively.

Responsibilities

• Responsible for level 1 help desk support at Hard Rock Bristol.
• Troubleshoot and resolve issues related to systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware.
• Maintain a clean and orderly computer/equipment area.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, development, and programming projects.
• Stay updated on the latest advancements in computer technology and systems.
• Promote positive end user relations and high employee morale.
• Perform other duties as assigned.

Requirements

• Minimum of five years' work experience in a technical analytical position, responsible for managing server environments.
• Project Management skills are a definite asset.
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access, Microsoft Office, Windows Desktop Operating Systems, MS Outlook, and PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one year of Information Systems experience or college-level coursework.
• A+ Certification is highly desirable.

Nice-to-haves

• Strong understanding of the organization's goals and objectives.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Flexibility to work varying shifts and time schedules as needed.