The IT Technician II plays a crucial role in providing technical support and end-user training across various application systems, including Gaming, Point of Sale, Property Management, and Financial Applications. This position is essential in ensuring that all installed application systems function optimally and that users are well-trained in utilizing these systems effectively. The technician will assist other IT staff in maintaining a comprehensive understanding of Microsoft SQL, the current Microsoft Windows operating systems, Microsoft Windows Server (from 2008 to the current version), and Microsoft Office Professional (up to the latest application version). The purpose of this role is to enhance the guest experience by resolving technical issues and providing a seamless interaction with technology. The IT Technician II embodies the company’s value system, which emphasizes genuine engagement and positive energy, creating an environment where guests feel a sense of belonging and importance. The technician's commitment to service quality and customer satisfaction is paramount, as it directly impacts the overall guest experience. In addition to technical support, the IT Technician II is responsible for maintaining security and backup procedures for all application systems, assisting in software and hardware installations and upgrades, and troubleshooting user problems. This role requires a proactive approach to logging complaints, preparing system documentation, and communicating effectively with IT management, vendor support personnel, and end users. The technician will also identify quick fixes and document issues and resolutions for future reference, ensuring a high level of service quality and vendor satisfaction.