IT Tech Support Specialist

$47,840 - $58,240/Yr

Tevishr - North Highlands, CA

Full-time - Entry Level

North Highlands, CA

Professional, Scientific, and Technical Services

About the position

The IT Tech Support Specialist at Good Life Group, Inc. is a full-time role focused on providing technical support and managing the company's IT infrastructure. This position involves troubleshooting hardware and software issues, ensuring network security, and maintaining system performance to support business operations.

Responsibilities

• Overseeing the company's computer networks to ensure smooth and secure operations.
• Providing technical support to employees for IT-related issues, including troubleshooting hardware and software problems.
• Implementing cybersecurity measures to protect digital assets and responding to security breaches.
• Regularly updating software, managing backups, and ensuring all systems are current.
• Planning and implementing IT solutions that align with the company's business goals.

Requirements

• Minimum 2 to 3 years of experience in IT support or a related field.
• Strong knowledge of software troubleshooting, including Office applications and operating systems (Windows, macOS).
• Experience with IT infrastructure components such as servers, networks, and storage systems.
• Familiarity with managing Active Directory and remote support tools.
• Excellent critical thinking and analytical skills for diagnosing technical issues.
• Strong communication and customer support skills.

Nice-to-haves

• Experience with cybersecurity monitoring and phishing prevention.
• Knowledge of hardware tracking and ordering processes.
• Experience with hardware installations for office electronics.

Benefits

• Opportunities for advancement within the company.
• Collaborative work environment and strong company culture.
• Retirement benefits.