IT Tech Support, TS/SCI with Polygraph Jobs

$100,175 - $135,530/Yr

General Dynamics - Herndon, VA

Full-time - Mid Level

Herndon, VA

10,001+ employees

Transportation Equipment Manufacturing

About the position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. In this role, you will be responsible for performing system diagnosis, troubleshooting, system administration, and configuration of various versions of the Microsoft Windows Operating System. You will need to keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients. Organizational skills are essential as you will be required to follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines. Interpersonal skills are also crucial; you will need to listen actively, render empathy, maintain a professional demeanor in frustrating situations, and write concise reports, emails, and memos.

Responsibilities

• Perform system diagnosis, troubleshooting, system administration, and configuration of different flavors and versions of Microsoft Windows Operating System.
• Keep abreast of technology developments and learn new hardware and software.
• Comprehend product limitations and analyze technical issues.
• Communicate technical information clearly to clients.
• Follow technical instructions and multi-task effectively.
• Prioritize and schedule work to meet established deadlines.
• Listen actively and maintain a professional demeanor in frustrating situations.
• Write concise reports, emails, and memos.

Requirements

• Demonstrated experience in customer service.
• Demonstrated experience in technical support service.
• Demonstrated experience in system administration for Windows and Linux systems.
• Demonstrated experience troubleshooting hardware, telephony, and video.
• Demonstrated experience deploying and testing hardware and software.
• Demonstrated experience using an enterprise ticketing system.
• Demonstrated experience working with Windows Operating Systems.
• Demonstrated experience working with Linux Operating Systems.
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
• Demonstrated working knowledge with VPN clients such as Cisco VPN and others.

Nice-to-haves

• Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
• Experience working with special systems such as FSA3 and FiCE.
• Trained and Certified as a Data Transfer Officer.
• Trained and Certified as a Krypto handling technician.
• Trained to support special 'Back Room' requirements.
• Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays