General Dynamics - Reston, VA
posted 4 months ago
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. In this role, you will be responsible for performing system diagnosis, troubleshooting, system administration, and configuration of various versions of the Microsoft Windows Operating System. You will need to keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients. Your organizational skills will be essential as you follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines. Interpersonal skills are crucial in this position; you will need to listen actively, render empathy, maintain a professional demeanor in frustrating situations, and write concise reports, emails, and memos. Your impact will be significant as you contribute to the safety and security of our nation by providing critical technical support and ensuring the smooth operation of essential systems.