Unclassified - Chantilly, VA
posted 4 months ago
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. This position requires working 12-hour day shifts from 6:30 am to 6:30 pm, including alternating weekends. The Contractor shall have the following required skills, certifications, and demonstrated experience: Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor-developed applications used in a high-paced business environment. You will be responsible for managing multiple priorities, eliciting information from customers, and gathering and maintaining information related to incidents. You will also need to tailor technical responses to all levels of technical experience and maintain granular level documentation for various levels of technical ability and management. In this role, you will provide superior customer service and support, troubleshoot technical issues, and apply critical thought to problems. You will also be responsible for maintaining documentation, preparing Standard Operating Procedures (SOPs), and communicating effectively with a diverse population. Your experience with TCP/IP and general networking issues will be crucial in resolving issues efficiently and contributing to the improvement of the infrastructure.