Unclassified - Reston, VA
posted 4 months ago
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on a Customer Service Support Specialist joining our team to help ensure today is safe and tomorrow is smarter. As a Customer Service Support Specialist, you will be responsible for performing system diagnosis, troubleshooting, system administration, and configuration of various versions of the Microsoft Windows Operating System. You will need to keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients. This role requires strong organizational skills to follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines. Additionally, interpersonal skills are crucial as you will need to listen actively, render empathy, maintain a professional demeanor in frustrating situations, and write concise reports, emails, and memos. In this position, you will demonstrate experience in customer service and technical support service, as well as system administration for both Windows and Linux systems. You will troubleshoot hardware, telephony, and video issues, deploy and test hardware and software, and utilize an enterprise ticketing system. A solid understanding of LAN/WAN architectures and troubleshooting, along with experience working with VPN clients such as Cisco VPN, is also required. This role is critical in ensuring that our systems run smoothly and efficiently, contributing to the overall mission of GDIT to create a safer, smarter world by harnessing the power of technology.