Angels of Care Pediatric Home Health - Sherman, TX
posted 4 months ago
Angels of Care Pediatric Home Health is seeking an IT Support Technician to join our team in Sherman, NC. Since 2000, we have been dedicated to providing exceptional care to the medically fragile community across the nation. Our core values—Heart, Advocacy, Love, Outreach, and Speed—guide our mission to offer the best patient care solutions possible. The IT Support Technician will play a crucial role in supporting our mission by providing day-to-day technical support for networking and servers to both internal and external customers. This position requires adherence to our regulatory and policy requirements while maintaining a positive demeanor in customer interactions, even in stressful situations. In this role, you will be responsible for delivering world-class customer service, ensuring that all external and internal customers, as well as vendors, receive outstanding support. You will develop and maintain relationships through effective communication and take initiative to resolve customer service issues promptly. Your responsibilities will include recording all activities in our ticketing system and providing weekly and monthly reports. You will also provide support to end users on various computer hardware and software issues, ensuring timely resolution and tracking of problems. Additionally, you will maintain, analyze, and troubleshoot systems installed by Angels of Care and our customers, document IT support procedures, and assist users with data backup on network file shares. The role requires flexibility, as you may need to work nights, weekends, and holidays on occasion. You will also be expected to lift or carry objects weighing up to approximately 50 pounds as part of your daily tasks. This position is ideal for someone who is passionate about technology and customer service, and who is eager to contribute to a company that values its employees and the communities it serves.