IT Tech

$37,440 - $47,840/Yr

Angels of Care Pediatric Home Health - Sherman, TX

Full-time - Entry Level

Sherman, TX

Ambulatory Health Care Services

About the position

The IT Support Technician at Angels of Care Pediatric Home Health is responsible for providing day-to-day technical support for networking and servers to both internal and external customers. This role is crucial in maintaining the company's commitment to high-quality patient care by ensuring that all IT systems are functioning optimally. The technician will work under the supervision of the IT Manager and is expected to deliver world-class customer service while adhering to the company's values and regulatory requirements.

Responsibilities

• Provide day-to-day IT technical support for networking and servers.
• Maintain a positive demeanor in customer interactions, especially in stressful situations.
• Accountable for outstanding customer service to all external and internal customers and vendors.
• Develop and maintain relationships through effective and timely communication with all customers.
• Record all activity in the Angels of Care ticketing system and provide weekly and monthly reports.
• Support end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.
• Ensure at least one case is closed per hour.
• Work closely with IT leadership to achieve team goals.
• Maintain, analyze, and troubleshoot Angels of Care and customer installed systems.
• Document IT support procedures and create 'How To' documents.
• Coordinate installs, repairs, and upgrades with appropriate vendors and client project managers.
• Participate in testing of new software and equipment.
• Assist users with backing up computer data on network file shares.
• Maintain stability and usability of customer data.
• Troubleshoot hardware and software issues on servers and other devices.
• Ensure the integrity of all electronic data records by following company standards.
• Work flexible hours including nights, weekends, and holidays as needed.

Requirements

• High School Graduate.
• IT Training preferred.
• Experience in server, networking, and desktop support.
• Telephone and remote support experience using remote desktop software.
• Experience with Office365, Active Directory, Mobile Device Management, and PC and Server Support.
• Valid driver's license is required.
• Reliable personal transportation is necessary.
• Experience supporting distributed locations in multiple cities/states.
• Problem-solving skills and ability to work independently.
• Ability to read, analyze, and interpret technical procedures.
• Ability to write reports, business correspondence, user instructions, and procedure manuals.
• Ability to present complex technical information to non-technical users.

Nice-to-haves

• Vendor and industry certifications.
• Software development support experience.
• Electronics aptitude.

Benefits

• Medical, Dental, & Vision Health Plans
• Paid Time Off
• Competitive Weekly pay
• Flexible/dependable scheduling (8/10/12/16 hour shifts available)
• Company paid Life Insurance
• 24/7 Clinical Support
• Paid/unlimited exceptional SIM lab and live client training
• Ongoing clinical education and professional growth opportunities
• Annual Car Giveaway