IT Technical Product Manager

Meijer - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

10,001+ employees

General Merchandise Retailers

About the position

Meijer is seeking an IT Technical Product Manager to lead IT Automated Operations (AIOps) and drive consistency, speed, and quality through automation. This position is crucial for overseeing Enterprise Monitoring and Observability, ensuring full-stack end-to-end visibility of applications and associated infrastructure. The IT Manager will be responsible for developing a high-functioning team, coaching team members to support their skills development and career growth. This role involves strategic planning and execution of all projects and budgets within assigned business areas to deliver business value and manage IT operations effectively. In this role, you will be responsible for team talent development, actively coaching team members to enhance their technical and functional skills. You will develop and maintain a technology roadmap that aligns with business objectives and create project resourcing strategies that allocate budget, staff (including on-site, offshore, and vendor resources), tools, and specialized support necessary for cost-effective implementation. You will ensure the delivery of business value by leading SAFe Agile teams and supporting business, IT users, and stakeholders in operating and maintaining IT solutions. The IT Automated Operations (AIOps) aspect of this role involves leveraging machine learning and artificial intelligence to focus on continuous improvement. You will drive operational labor reduction and elimination programs through automation, scripting, and continuous improvement initiatives. Collaborating with stakeholders, you will develop ROI and prioritize the automation backlog while fostering a self-service enablement and automation team culture. You will also work across IT to build an automation library of patterns, bots, and scripts, including orchestration and provisioning, and implement automation to advance CI/CD practices. In terms of Enterprise Monitoring and Observability, you will be responsible for developing the enterprise monitoring strategy, enabling log aggregation, event correlation and management, actionable alert management, and maintaining a Discovery and Configuration Management Database (CMDB) along with service mapping for end-to-end topology.

Responsibilities

• Responsible for team talent development, including active coaching to support team member's technical and functional skills and career growth.
• Develops and maintains a technology roadmap that supports business objectives.
• Develops project resourcing strategies, allocating budget, staff (on-site, off shore & vendor), tools and specialized support necessary for cost-effective implementation.
• Ensure delivery of business value leading SAFe Agile teams.
• Support business, IT users and stakeholders; operate and maintain IT solutions.
• Drive operational labor reduction and elimination program through automation, scripting, and continuous improvement.
• Work with stakeholders to develop ROI and prioritize automation backlog.
• Develop self service enablement and automation team culture and skill.
• Ensure consistency and cross-team use of automation assets.
• Work across IT to build the automation library of patterns, bots and scripts; this includes orchestration, provisioning, etc.
• Implement through automation advancing CI/CD.
• Develop enterprise monitoring strategy and enablement.
• Manage log aggregation, event correlation and management, actionable alert management, and service mapping.

Requirements

• Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering or related discipline or equivalent work experience and technical training is required.
• 10+ years of broad technical knowledge with hands-on experience managing systems, development, and environments; knowledge of relevant technology and tools (ServiceNow, Dynatrace, RPA, Azure Monitor, Log Management, etc.).
• 3+ years demonstrating leadership skills and possessing a track record of managing technical staff (cross-functional experience highly desirable).
• Experience managing budgets and understanding impact of financial decisions to P&L.
• Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals.
• Developed efficient and effective solutions to diverse and complex business problems.
• Leadership skills that create and foster an environment of trust and empowerment.
• Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
• Strong analytical, problem solving and conceptual skills.
• Strong project management skills with experience in organizing, planning and executing large-scale projects from vision through implementation, involving internal personnel, contractors and vendors.
• Strong teamwork and interpersonal skills. Ability to communicate and persuade at all management levels and thrive in a cross-functional environment.
• Knowledge and experience in developing and executing strategic information systems plans.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth