IT TECHNICAL SUPPORT ANALYST 1, 2, OR 3

$46,740 - $84,132/Yr

State of Louisiana - Homer, LA

Full-time - Entry Level

Remote - Homer, LA

Executive, Legislative, and Other General Government Support

About the position

The IT Technical Support Analyst position at the Louisiana Department of Public Safety & Corrections involves providing essential technical support activities that are outside the scope of the Office of Technology Services. This role is crucial for ensuring that state agencies have the necessary IT support to function effectively. The selected candidate will be responsible for a variety of tasks, including end-user support, networking support, and database infrastructure support. The position is located at the David Wade Correctional Center in Homer, LA, and may be filled as a probational appointment or promotion of a permanent classified employee of Louisiana State Government. The role may also be filled by a temporary job appointment, with the possibility of conversion to a probational appointment if a permanent position becomes available. The Department of Corrections values its employees and fosters a culture of recognition and professional development. Employees are encouraged to grow through various avenues, and the department offers a generous benefits package that includes a defined benefit pension plan, health insurance, paid holidays, sick and annual leave, and options for flexible work schedules. The position may require the selected employee to serve a trial detail prior to permanent promotion, and no Civil Service test score is required for consideration. The salary for this position varies based on the level of experience, with a maximum salary of $89,960.00 annually for the IT Technical Support Analyst 3 level. Candidates are encouraged to apply through the electronic application process, ensuring that all sections are completed accurately to avoid rejection.

Responsibilities

• Perform a variety of technical support activities including end user support, networking support, and database infrastructure support.
• Provide remote and/or onsite support to resolve technical support requests.
• Configure and troubleshoot information technology hardware and/or software using standardized procedures.
• Set up new devices and resolve issues, referring complex problems to higher-level technical support professionals as needed.
• Assist in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries.
• Perform network and application performance monitoring and resolve problems using standardized procedures.
• Update statuses of technical support work orders in the appropriate systems.
• Assist in training end users on supported technologies and may provide training to lower-level IT associates.

Requirements

• A baccalaureate degree plus one year of experience in information technology.
• An associate's degree in information technology may substitute for the baccalaureate degree.
• Two years of experience or training in information technology may substitute for the baccalaureate degree.
• Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree.
• Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
• A baccalaureate degree with twenty-four semester hours in relevant fields may substitute for up to one year of required experience.
• A master's degree may substitute for up to one year of the required experience.

Nice-to-haves

• Certification in an approved area may be beneficial.
• Experience with specific IT support tools and software is preferred.

Benefits

• Defined benefit pension plan
• Health insurance available post-retirement
• At least 10 paid holidays
• Sick and annual leave that rolls over from year to year
• Paid time off accrued for hours worked over 40 per week
• Deferred compensation plan
• Flexible benefits plan
• Alternate work schedules including 4/10's or work from home options.