IT Technical Support Specialist - Georgia - Hybrid

Parintec - Milledgeville, GA

Full-time

Milledgeville, GA

About the position

The IT Technical Support Specialist plays a crucial role in providing ongoing user support for management information systems, primarily through phone and site visits. This position involves troubleshooting end-user problems, analyzing and designing software modifications, and overseeing IT systems and assets. The specialist will also assist with upgrades, fixes, and training, ensuring that the organization remains efficient and up-to-date with technology trends.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Requirements

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.