IT Technical Support Specialist II

$45,906 - $77,480/Yr

Centene - Tallahassee, FL

Full-time - Entry Level

Hybrid - Tallahassee, FL

Ambulatory Health Care Services

About the position

The IT Technical Support Specialist II role at Centene is focused on providing comprehensive technical support to end users and maintaining IT infrastructure. This position involves troubleshooting hardware and software issues, managing network systems, and ensuring the smooth operation of various operating systems and applications. The specialist will work both on-site and remotely to resolve technical problems, deliver hardware, and provide user training, all while adhering to established procedures and standards.

Responsibilities

• Provides on-site and remote technical support to end users and site IT infrastructure.
• Troubleshoots hardware and software problems.
• Analyzes events and applies technical knowledge to resolve end user needs.
• Installs software, updates, and upgrades on computers and workstations.
• Drives hardware delivery and setup; customizes systems for unique end user needs.
• Analyzes, tests, and debugs computer systems.
• Offers laptop/desktop break-fix assistance and remote desktop support.
• Supports operating systems, applications, security services, and hardware issue resolution.
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Works with IT Infrastructure teams to maintain existing infrastructure environments.
• Implements controls and procedures to protect information systems assets.
• Performs data transfer and manages imaging operations.
• Reports on status, resource needs, and projected outcomes of service tickets.
• Provides end user training and education.
• Complies with all policies and standards.

Requirements

• High School diploma or GED required.
• 1 - 2 years of related experience required.
• Vocational or technical education may be required in addition to prior work experience.
• CompTIA A+ Certification required.
• Network+ Certification required.

Nice-to-haves

• Experience with ServiceNow or equivalent ticketing tool.
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, and Networking.
• Understanding of Active Directory, Networking, Voice, WiFi, and IT infrastructure.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field, or office work.