IT Technical Support Specialist

Johnstone Supply - Portland, OR

Full-time - Entry Level

Portland, OR

251-500 employees

Merchant Wholesalers, Durable Goods

About the position

The IT Technical Support Specialist at Johnstone Supply is responsible for providing comprehensive IT support to various teams and employees within the organization. This role involves troubleshooting hardware and software issues, maintaining IT documentation, and ensuring the smooth operation of IT products and services. The position is integral to the company's IT transformation efforts and offers a chance to work in a supportive environment with a low user-to-technician ratio.

Responsibilities

• Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
• Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software.
• Continually monitors and follows-up on jobs in the ticket software through resolution.
• Provides first level application troubleshooting support to internal users, including analysis of the issue and system.
• Performs preventative maintenance for Operating Systems and Applications on PCs and laptops, including installation and maintenance of virus protection, backups, OS & application updates.
• Performs Antivirus Administration on personal computers, involving evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.
• Builds and configures Windows servers as directed by Manager to support business needs.
• Submits equipment repair warranties for PCs, printers, and peripherals.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty.
• Cross trains within IT for additional support to end users.

Requirements

• High school diploma or GED and 6 months to a year of technical higher education preferred.
• At least 1 year experience in a customer service or related field, or equivalent combination of education and experience.
• Prior IT Support and basic printer/peripheral device troubleshooting experience helpful.
• Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
• Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10, and Windows 11.
• Working knowledge of Microsoft Office including O365.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching