Skywalk Global - Milledgeville, GA
posted about 2 months ago
Full-time - Entry Level
Milledgeville, GA
Administrative and Support Services
About the position
The IT Technical Support Specialist is responsible for providing ongoing user support for management information systems, primarily through phone and site visits. This role involves troubleshooting end-user problems, analyzing and designing software modifications, and overseeing IT systems and assets. The specialist will assist with upgrades, fixes, and training, ensuring efficient IT operations and contributing to the overall growth of the company.
Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones.
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
- Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Train employees in using software and hardware, and provide technical support when needed.
Requirements
- Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
- Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc.
- Experience in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain environment.
- Proficient at software installs and troubleshooting.
- Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
