IT Technical Support Specialist
$40,000 - $40,000/Yr
It Services Of Augusta - Augusta, GA
posted 3 months ago
Full-time - Entry Level
Augusta, GA
Professional, Scientific, and Technical Services
About the position
The IT Technical Support Specialist at IT Services of Augusta is responsible for providing technical support to clients both remotely and on-site. This role involves troubleshooting various IT issues, supporting Office 365 and Azure, and managing desktop and server environments. The position requires a strong background in network troubleshooting and cabling, with a focus on delivering high-quality service to ensure client satisfaction.
Responsibilities
- Provide remote and on-site technical support for clients.
- Troubleshoot and resolve issues related to Office 365 and Azure.
- Support desktop environments and manage Microsoft Exchange and Active Directory.
- Perform network troubleshooting for routers, switches, access points, and VOIP phone systems.
- Install and maintain Cat5/Cat6 cabling.
Requirements
- 3 years of experience in troubleshooting IT issues.
- 3 years of experience with Windows operating systems.
- Reliable transportation to travel to multiple locations.
Nice-to-haves
- Certifications in relevant IT fields (not required but beneficial).
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
