IT Technical Writer

Saviance Technologies • Indianapolis, IN

425d

About The Position

The position involves producing and revising system documentation to support various processes and procedures within the organization. The role requires collaboration with subject-matter experts (SMEs) to ensure high-quality documentation and adherence to established standards. Additionally, the position supports the design and delivery of end-user training and procedures, ensuring that all documentation aligns with incident resolution and change control processes.

Requirements

• Knowledge of HPALM
• Knowledge/experience supporting SAP implementations

Responsibilities

• Produce system documentation (user requirements, design documentation, test cases/scripts, standard operating procedures) from the content provided by subject-matter experts (SMEs).
• Assist SMEs in building quality documentation by providing mentorship on format.
• Supports and/or contributes to the design, development, and delivery of end user training and/or procedures.
• Revise documents to support the resolution of incidents (Trouble Tickets) within committed service levels.
• Revise documents in support of the execution of change requests in compliance with local change control procedures.
• Operate with a quality mindset (capable, in control, compliant, and continuously improving).

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees