Saviance Technologiesposted 3 months ago
Indianapolis, IN
Professional, Scientific, and Technical Services
About the position
The position involves producing and revising system documentation to support various processes and procedures within the organization. The role requires collaboration with subject-matter experts (SMEs) to ensure high-quality documentation and adherence to established standards. Additionally, the position supports the design and delivery of end-user training and procedures, ensuring that all documentation aligns with incident resolution and change control processes.
Responsibilities
- Produce system documentation (user requirements, design documentation, test cases/scripts, standard operating procedures) from the content provided by subject-matter experts (SMEs).
- Assist SMEs in building quality documentation by providing mentorship on format.
- Supports and/or contributes to the design, development, and delivery of end user training and/or procedures.
- Revise documents to support the resolution of incidents (Trouble Tickets) within committed service levels.
- Revise documents in support of the execution of change requests in compliance with local change control procedures.
- Operate with a quality mindset (capable, in control, compliant, and continuously improving).
Requirements
- Knowledge of HPALM
- Knowledge/experience supporting SAP implementations
