State of Nevada
posted 3 months ago
The IT Technician 1 position is a permanent, full-time role within the Nevada Department of Motor Vehicles, specifically in the Information Technology Division. This position is designed for individuals who are in a trainee capacity, allowing them to acquire the necessary knowledge, skills, and abilities required for the IT Technician role. The incumbent will be responsible for installing, configuring, monitoring, and maintaining networks, as well as providing help desk user support and managing mainframe and server operations. In this role, the IT Technician 1 will monitor service desk user support, ensuring that all calls are recorded and tracked using the SolarWinds ticketing system. They will be tasked with identifying and resolving problems either independently or through appropriate referrals. The technician will assist users with logon/logoff procedures for mainframes, servers, and the network, and will determine the nature of outages, contacting the appropriate personnel or companies as needed. Additionally, they will be responsible for cloning or restoring personal computer (PC) images and restoring applications and data from backup media. Typical tasks for this position include assisting users with network, application, system, or local hardware problems, accessing mainframe or departmental servers, and instructing users on PC operation and faults. The technician will also assist IT staff with installations or resolutions as required, and will independently resolve many users' PC issues, including email and application problems. The role requires the technician to use utilities to check for network connectivity and establish user rights. This position requires a valid driver's license or equivalent mobility, and candidates must be authorized to work for any employer in the U.S. A pre-employment criminal history check and fingerprinting are also required. The State of Nevada is committed to building a diverse and inclusive work environment, and all applicants are considered without regard to various personal characteristics.