IT TECHNICIAN 2 - Underfill

$48,087 - $70,282/Yr

State of Nevada

Full-time - Entry Level

Executive, Legislative, and Other General Government Support

About the position

The IT Technician 2 position is a critical role within the Employment, Training and Rehabilitation Department, specifically under the Administrative Services Division. This position is designed for individuals who are skilled in information technology and are capable of performing journey-level duties under general supervision. The incumbent will be responsible for installing, configuring, monitoring, and maintaining networks, as well as providing help desk user support and managing mainframe and server operations. This role is particularly focused on supporting the Technical Services team, which encompasses both Field Services and Help Desk Support. In this capacity, the IT Technician 2 will engage in a variety of tasks including upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations. This includes adding memory, swapping hard disk drives, and monitors, as well as attaching peripherals and configuring desktop applications to ensure optimal performance. The technician will also be responsible for establishing new user accounts, managing email accounts, assigning or modifying permissions, and resetting passwords. A key aspect of this role involves interviewing users to identify their needs and resolving workstation issues, as well as providing both introductory and ongoing training to users. Additionally, the technician will assist senior IT staff in researching hardware and software components for procurement, evaluating products based on agency needs, and making purchase recommendations. The role requires proficiency in using imaging software to configure workstations, installing and testing new and recycled workstations, and ensuring that all necessary documentation is completed accurately. The technician will also be expected to respond to help desk calls, resolve problems, and maintain a daily log of Help Desk tickets, ensuring that all issues are documented and resolved in a timely manner. This position is essential for maintaining the efficiency and effectiveness of the IT services provided to the agency and its users.

Responsibilities

• Install, configure, monitor, and maintain networks.
• Provide help desk user support and manage mainframe and server operations.
• Upgrade, troubleshoot, repair, or replace software and hardware components on workstations.
• Establish new user accounts and manage email accounts.
• Assign or modify permissions and reset passwords as required.
• Interview users to identify needs and resolve workstation issues.
• Assist users by troubleshooting and resolving initial help requests.
• Provide introductory and ongoing training to workstation users.
• Research hardware and software components for procurement according to agency policies.
• Evaluate products in terms of agency needs and make purchase recommendations to management.
• Prepare purchase orders for hardware or software as directed.
• Use imaging software to configure workstations and install DETR-approved application software.
• Respond to help desk calls and resolve problems as assigned.
• Review Help Desk log daily and annotate with resolutions to DETR Help tickets.
• Install, test, and replace hardware as required on client computers.
• Contact vendors for hardware or software support as required.
• Assist in periodic IT equipment inventories.

Requirements

• Graduation from high school or equivalent.
• Three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, with one year in a user support role.
• One year of relevant experience as an IT Technician I in Nevada State service, or an equivalent combination of education and experience.
• Ability to pass a pre-employment criminal history check and fingerprinting.

Nice-to-haves

• Experience with imaging software for workstation configuration.
• Familiarity with DETR-approved application software.
• Strong troubleshooting skills in a help desk environment.

Benefits

• Health insurance coverage.
• Retirement programs.
• Paid holidays.
• Flexible scheduling options.