IT Technician 2

$39,520 - $48,880/Yr

Santa Barbara Botanic Garden - Santa Barbara, CA

Part-time - Entry Level

Santa Barbara, CA

Museums, Historical Sites, and Similar Institutions

About the position

The IT Technician is responsible for providing onsite IT support at the Santa Barbara Botanic Garden, coordinating with an offsite IT contractor. This part-time role involves maintaining essential IT operations, managing hardware and software, and assisting staff with technical issues. The position requires effective communication and problem-solving skills to ensure smooth IT operations within the organization.

Responsibilities

• Coordinate with offsite IT contractor to maintain essential IT operations.
• Answer general support requests and provide onsite IT support.
• Process invoices related to IT and phone services.
• Manage inventory of computers and laptops, including setup and disposal of old machines.
• Install and configure workstation software, hardware, printers, and phones.
• Assist Facilities team in setting up new workstations and data lines.
• Ensure workspaces have required hardware and troubleshoot issues as needed.
• Research and procure replacement hardware with Budget Manager approval.
• Install and support operational hardware like cameras and security gates.
• Train employees in using software and hardware as needed.
• Respond promptly to staff requests for assistance with hardware and software failures.
• Research and recommend software solutions to streamline operations.
• Manage organization of unused hardware and properly dispose of e-waste.
• Assist with processing IT-related invoices through accounts payable software.

Requirements

• Proficiency in computer hardware troubleshooting and repair.
• Familiarity with Microsoft Exchange and Office 365.
• Experience in systems management, network management, and IT troubleshooting.
• Familiarity with software deployment and patch management.
• Strong communication skills to interact effectively with users at all levels.
• Excellent organizational skills and attention to detail.

Nice-to-haves

• Helpdesk experience.
• An associate's degree in computer science or equivalent certification.
• One year of front-facing customer and technical support experience.
• Basic knowledge of carpentry, plumbing, and electrical.

Benefits

• Part-time work schedule (20 hours per week).
• Opportunity to work in a beautiful outdoor environment.