IT Technician 2

About the position

The IT Technician is responsible for providing onsite IT support at the Santa Barbara Botanic Garden, coordinating with an offsite IT contractor. This part-time role involves maintaining essential IT operations, managing hardware and software, and assisting staff with technical issues. The position requires effective communication and problem-solving skills to ensure smooth IT operations within the organization.

Responsibilities

• Coordinate with offsite IT contractor to maintain essential IT operations.
• Answer general support requests and provide onsite IT support.
• Process invoices related to IT and phone services.
• Manage inventory of computers and laptops, including setup and disposal of old machines.
• Install and configure workstation software, hardware, printers, and phones.
• Assist Facilities team in setting up new workstations and data lines.
• Ensure workspaces have required hardware and troubleshoot issues as needed.
• Research and procure replacement hardware with Budget Manager approval.
• Install and support operational hardware like cameras and security gates.
• Train employees in using software and hardware as needed.
• Respond promptly to staff requests for assistance with hardware and software failures.
• Research and recommend software solutions to streamline operations.
• Manage organization of unused hardware and properly dispose of e-waste.
• Assist with processing IT-related invoices through accounts payable software.

Requirements

• Proficiency in computer hardware troubleshooting and repair.
• Familiarity with Microsoft Exchange and Office 365.
• Experience in systems management, network management, and IT troubleshooting.
• Familiarity with software deployment and patch management.
• Strong communication skills to interact effectively with users at all levels.
• Excellent organizational skills and attention to detail.

Nice-to-haves

• Helpdesk experience.
• An associate's degree in computer science or equivalent certification.
• One year of front-facing customer and technical support experience.
• Basic knowledge of carpentry, plumbing, and electrical.

Benefits

• Part-time work schedule (20 hours per week).
• Opportunity to work in a beautiful outdoor environment.