IT Technician/HelpDesk Technician L 1.5(+)

$43,000 - $55,000/Yr

Richline Technical Services - Corpus Christi, TX

Full-time - Entry Level

Onsite - Corpus Christi, TX

Professional, Scientific, and Technical Services

About the position

The IT Technician/HelpDesk Technician role at Richline IT Solutions is a full-time position focused on providing exceptional technical support to clients. The technician will be responsible for troubleshooting and resolving various IT issues, performing routine maintenance, and providing both on-site and remote support. This position requires strong communication skills and the ability to work independently as well as part of a team.

Responsibilities

• Provide first-level technical support to clients via phone, email, and remote access.
• Troubleshoot and resolve a wide range of IT issues, including hardware, software, and network problems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Perform routine maintenance tasks, such as software updates, security patches, and backups.
• Respond to on-site service calls to resolve technical issues at client locations.
• Conduct network assessments, hardware installations, and other on-site tasks.
• Utilize remote monitoring and management tools to proactively identify and resolve potential issues.
• Remotely troubleshoot and resolve technical problems for clients.
• Maintain accurate and up-to-date documentation of technical procedures, client configurations, and incident resolution.

Requirements

• Strong understanding of IT fundamentals, including networking, hardware, and software.
• Experience with Windows operating systems, Microsoft Office Suite, and other common software applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A+ certification or equivalent experience preferred.
• Valid driver's license and reliable transportation.
• Experience using ticketing systems such as ConnectWise Manage PSA or similar for incident management is preferred.

Nice-to-haves

• Experience in IT support for 2 years (preferred).

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance