IT Technician I - Twin Cities (Full-Time)

Cortrust Bank N A - Edina, MN

Full-time - Entry Level

Edina, MN

Credit Intermediation and Related Activities

About the position

The IT Technician I at CorTrust Bank is responsible for supporting and maintaining the bank's technology infrastructure, including computer systems and networks. This role involves installing, monitoring, and troubleshooting hardware and software, as well as providing excellent customer service to internal and external clients. The position is designed for entry-level candidates looking to grow in a supportive and family-oriented environment.

Responsibilities

• Monitor and maintain computer systems and networks.
• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot, diagnose, and resolve hardware and software faults, and replace parts as needed.
• Test and evaluate new technology and support the roll-out of new applications.
• Set up and manage system accesses for new and existing users.
• Follow diagrams and written instructions to repair faults and set up systems.
• Communicate professionally and courteously with internal and external clients.
• Respond to tickets and requests within service agreement timeframes.
• Resolve issues and set up systems by clearly communicating a series of actions in person or over the phone.
• Establish and maintain rapport and trust with customers, vendors, and third-party affiliates and professionals.
• Assist internal customers with password help, administration, and resets.
• Compile and maintain administrative and procedural documentation, records, and reports.

Requirements

• Entry-level experience in IT support or related field.
• Knowledge of Microsoft Windows, Office365, Active Directory, IOS, Android, TCP/IP, LAN/WAN, VPN, Ethernet.
• Strong problem-solving and critical thinking skills.
• Ability to communicate clearly and concisely.

Nice-to-haves

• Experience with phone etiquette and customer service.
• Familiarity with network troubleshooting and diagnostics.

Benefits

• 401(k)
• Paid time off
• Employee stock ownership plan