IT Technician I - Twin Cities (Full-Time)

Cortrust Bank N A - Delano, MN

Full-time - Entry Level

Delano, MN

Credit Intermediation and Related Activities

About the position

The IT Technician I at CorTrust Bank is responsible for supporting and maintaining the bank's technology infrastructure, including computer systems and networks. This role involves installing, monitoring, and troubleshooting hardware and software, ensuring efficient operation and high-quality customer service. The position emphasizes a family atmosphere and opportunities for employee growth within a leading community bank.

Responsibilities

• Monitor and maintain computer systems and networks.
• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot, diagnose, and resolve hardware and software faults, and replace parts as needed.
• Test and evaluate new technology and support the roll-out of new applications.
• Set up and manage system accesses for new and existing users.
• Follow diagrams and written instructions to repair faults and set up systems.
• Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
• Respond to tickets and requests within service agreement timeframes.
• Resolve issues and set up systems by clearly communicating a series of actions in person or over the phone.
• Establish and maintain rapport and trust with customers, vendors, and third-party affiliates and professionals.
• Assist internal customers with password help, administration, and resets.
• Compile and maintain administrative and procedural documentation, records, and reports.

Requirements

• Education and experience in IT support and maintenance.
• Knowledge of Microsoft Windows, Office365, Active Directory, IOS, Android, TCP/IP, LAN/WAN, VPN, Ethernet.
• Ability to manage and prioritize multiple projects simultaneously with little supervision.
• Strong problem-solving and critical thinking skills.
• Excellent communication skills, both verbal and written.

Nice-to-haves

• Experience with customer service in a technical support role.
• Familiarity with network troubleshooting and configuration.

Benefits

• 401k
• Employee Stock Ownership Plan
• Insurance coverage
• Paid time off
• Service awards
• Community service opportunities