IT Technician I

Mbi Acquisition Company - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

11-50 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The IT Technician I position at MBI Industrial Medicine, Inc. serves as the first point of contact for employee inquiries and technical assistance. This role is crucial in diagnosing and resolving technical issues, providing support for IT-related problems, and ensuring efficient operation of IT equipment and services. The technician will assist the Service Delivery Manager and support the entire department, requiring a solid understanding of IT equipment and concepts.

Responsibilities

• Diagnose, support, and resolve technical issues for employees.
• Provide support on all IT related issues as needed.
• Walk remote users through troubleshooting and diagnostics throughout the problem-solving process.
• Prioritize and respond to employee technical needs through help desk ticketing application.
• Deliver & setup end user PCs utilizing standard imaging tools (e.g., MDT, Intune), Microsoft 365 & various applications utilized by the company.
• Assist in the configuration of end-user equipment, hardware, software, peripherals, phones, tablets including IT equipment moves.
• Track inventory for computers, peripherals & mobile devices.
• Setup end user profiles for networking, Microsoft 365 onboarding, offboarding & various applications utilized by the company.
• Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
• Maintain accurate and updated documentation, including knowledgebase articles.
• Produce activity and status reports as requested.
• Work on projects/upgrades as the company grows and technology changes.

Requirements

• Experience diagnosing and repairing laptops, PCs and printers required.
• Understanding of networking including IP Addressing, DHCP and DNS, network printing, mapping network drives.
• Experience with Microsoft 365 products, including installation and support.
• Experience administering Microsoft Active Directory.
• Experience with ticketing systems, Zendesk experience is a plus.
• Experience supporting 600+ users.
• Excellent written and verbal communication and customer service skills.
• Willingness to learn new technologies as they arise (e.g., Cloud Solutions, Automation).
• Associates degree or higher preferred in a technical or computer science discipline; IT certifications without a degree or other equivalent will be considered.
• Minimum 3+ years' experience working in IT Support or Helpdesk role is required within a Windows OS based environment.

Nice-to-haves

• Microsoft SharePoint and Teams sites experience a plus.
• CompTIA A+ certification a plus.
• Experience in the medical industry is a plus.

Benefits

• Group Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(K) with company match
• Generous Paid Time Off
• Colleague Referral Bonus Program