IT Technician I

Lancaster County - Lancaster, SC

Full-time - Entry Level

Remote - Lancaster, SC

Nursing and Residential Care Facilities

About the position

The IT Technician I position is responsible for providing first and second-level support for various IT-related issues, including hardware and software troubleshooting, ensuring end-user satisfaction, and managing service requests. This role involves working under the supervision of the Service Desk Supervisor and requires effective communication with users to resolve technical problems efficiently.

Responsibilities

• Troubleshoot hardware and software problems, completing repairs in a timely manner.
• Resolve and document all assigned service requests/incidents while managing end user expectations.
• Use remote assistant tools and the county's ticketing system to diagnose and repair end user issues.
• Provide regular communication to end users regarding the status of repairs and installations.
• Document all required information into the county's ticketing system.
• Maintain complete inventory of desktop hardware and software.
• Perform preventative maintenance on workstations and peripherals.
• Act as point of contact for vendor-related issues and escalate as needed.
• Install and maintain phone and data cabling infrastructure.

Requirements

• High school diploma or GED equivalent plus college-level coursework in computer science.
• 1-2 years of experience in computer operations and support or equivalent education and experience.
• Excellent oral, written, and customer service skills.
• Valid driver's license and clean driving record.

Nice-to-haves

• Experience with remote support tools.
• Knowledge of the county's standard software suite and vendor software.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance