IT Technician II (Busch Gardens Williamsburg)

$43,680 - $43,680/Yr

Seaworld Entertainment - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

Amusement, Gambling, and Recreation Industries

About the position

The IT Technician II at Busch Gardens Williamsburg plays a crucial role in supporting the IT infrastructure for both Busch Gardens and Water Country USA. This position involves installing, maintaining, and troubleshooting various IT systems and hardware, ensuring smooth operations and exceptional guest service. The technician will work closely with other departments and vendors to resolve issues and manage projects effectively.

Responsibilities

• Install, maintain and troubleshoot multiple POS systems and associated hardware.
• Install, maintain and troubleshoot fiber optic and ethernet cabling.
• Assist with new user network access setup.
• Perform basic laptop and desktop hardware diagnostics and repair.
• Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management).
• Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management).
• Interact professionally with other departments and outside vendors.
• Manage single projects to ensure they are completed on time, on budget, and according to the department's needs.
• Interact with corporate IT and vendors to isolate and repair software issues remotely.
• Assist users with laptop set up and testing.
• Assist with troubleshooting logical/physical networking issues.
• Assist with troubleshooting complex telephony issues.
• Work with IT team members on event set ups and department moves.
• Assist with repair parts and receiving process.
• Other duties as assigned.

Requirements

• 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred.
• High school diploma or equivalent.
• Working knowledge of Windows, Cisco IOS, and/or Avaya.
• Excellent written/verbal communication skills and be comfortable speaking over a radio.
• Basic math skills.
• Basic analog phone troubleshooting skills.
• Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management.
• Able to lift up to 75 pounds and push/pull up to 150 pounds.
• Able to climb ladders and be comfortable working at heights up to 100 feet.
• Comfortable working around fumes/dust/odor.
• Comfortable working around animals.
• Able to work in all weather conditions.
• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
• Available to support an on-call rotation to assist with after-hours needs.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan