IT Technician II (Help Desk Engineer)

$57,013 - $75,525/Yr

Niagara Bottling - Diamond Bar, CA

Full-time - Entry Level

Diamond Bar, CA

Beverage and Tobacco Product Manufacturing

About the position

The IT Technician II (Help Desk Engineer) at Niagara Bottling is responsible for executing tactical IT activities to support and maintain business operations. This role focuses on providing high-quality IT support to end users, ensuring a positive user experience, and contributing to departmental projects. The technician will work closely with the IT Support Supervisor and senior support team to address technical issues, maintain customer service standards, and document all incoming issues for escalation as necessary.

Responsibilities

• Execute IT Support Department's tactical goals.
• Support the senior support team to execute projects based on priorities, goals, and objectives.
• Follow direction of IT Support Supervisor in executing day-to-day responsibilities.
• Maintain the highest level of customer service for end users, utilizing both technical and soft skills.
• Support with execution of departmental projects, contributing where needed for successful completion.
• Escalate issues to appropriate IT teams as needed.
• Provide notification to IT Support Management team when issues are ongoing and impacting end users.
• Travel to remote plants as needed at the direction of IT Support Management team.
• Document all incoming issues and escalate to the appropriate support teams.

Requirements

• 2 Years of experience in a field or similar manufacturing environment.
• 2 Years of experience in the position.
• 0 Years of experience managing people/projects (experience may include a combination of work experience and education).

Nice-to-haves

• 4 Years of experience in a field or similar manufacturing environment.
• 4 Years of experience working in the position.
• 2 Years of experience managing people/projects (experience may include a combination of work experience and education).

Benefits

• Competitive compensation packages
• Educational reimbursements
• Ongoing training courses
• Career advancement opportunities