IT Technician II

Mbi Acquisition Company - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

11-50 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The IT Technician II position at MBI Industrial Medicine, Inc. is a critical role within the Service Delivery group, serving as the first point of contact for employee inquiries and technical assistance. This position provides level 2 support, assisting the Service Delivery Manager and ensuring timely resolution of IT-related issues. The role requires a solid understanding of IT equipment and concepts, with a focus on delivering exceptional service to employees while maintaining accurate documentation and inventory management.

Responsibilities

• Diagnose, support and resolve technical issues for employees.
• Provide level 2 support on all IT related issues as needed.
• Walk remote users through troubleshooting and diagnostics throughout the problem-solving process.
• Prioritize and respond to employee technical needs through help desk ticketing application expediently.
• Deliver, set up and assist in the configuration of end-user equipment, including desktop/laptop hardware, software, peripherals, phones, tablets.
• Track inventory for computers, peripherals & mobile devices.
• Setup end user profiles for networking, Microsoft 365 & various applications utilized by the company.
• Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
• Work with geo-specific MSPs to ensure timely attention to critical IT matters.
• Maintain accurate and updated documentation, including knowledgebase articles.
• Produce activity and status reports as requested.
• Build and maintain organizational standards in Microsoft 365 services, like SharePoint and Teams.
• Work on projects/upgrades as the company grows and technology changes.
• Perform additional duties as assigned by management.

Requirements

• Experience diagnosing and repairing laptops, PCs and printers required.
• Solid understanding of networking including IP Addressing, DHCP and DNS, network printing, mapping network drives.
• Experience with Microsoft 365 products, including installation and support.
• In-depth knowledge and use of Microsoft Active Directory.
• 3+ years of management and administration of Microsoft 365.
• Experience with supporting SharePoint and Teams sites a plus.
• Experience with Zendesk Service.
• Experience supporting 400+ users.
• Excellent written and verbal communication and customer service skills.

Nice-to-haves

• Microsoft SharePoint experience a plus.
• CompTIA A+ certification a plus.
• Microsoft 365 Administrator certification a huge plus.

Benefits

• Group Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(K) with company match
• Generous Paid Time Off
• Colleague Referral Bonus Program