IT Technician II

Banner Health

Full-time - Entry Level

Hospitals

About the position

The IT Technician II position at Banner Health involves providing advanced technical support for software and hardware issues within the Remote Desktop Support department. The role focuses on responding to break/fix incidents and requests, acting as a liaison with other IT teams, and managing high-priority escalated issues. The ideal candidate will thrive in a high-volume environment, demonstrating strong communication and teamwork skills while ensuring customer satisfaction in IT activities and support services.

Responsibilities

• Respond to break/fix incidents and requests for technical support.
• Act as a liaison with other IT teams and manage high-priority escalated issues.
• Maintain knowledge of standard work routines and day-to-day activities.
• Apply intermediate level instructions and procedures to resolve IT-related problems.
• Demonstrate flexibility to adapt to various situations and tasks.
• Complete assignments within established procedures and maintain an organized work environment.
• Maintain current professional and technical knowledge related to the healthcare industry.
• Participate in meetings, presentations, and strategic planning sessions.

Requirements

• Associate's degree or two years of related experience in Information Technology.
• Proficient in the use and operation of desktop and mobile devices, as well as network connectivity.
• Knowledge of Microsoft Office O365 applications is required.
• Ability to troubleshoot complex issues and interact with various levels of customers and support groups.
• Exceptional communication skills, both written and verbal, to engage technical and non-technical audiences.

Nice-to-haves

• Additional related education and/or experience preferred.

Benefits

• Health and financial security options for employees and their families.