Peak Vista - Colorado Springs, CO
posted 5 months ago
Peak Vista Community Health Centers is seeking an IT Technician II to provide onsite IT customer support across various remote locations on a quarterly rotating schedule. This role is crucial in delivering comprehensive IT support to a large user base of medical professionals, ensuring that all tasks are completed consistently and efficiently according to established processes and guidelines. The ideal candidate will possess strong analytical, troubleshooting, and problem-solving skills, along with excellent technical writing abilities for documentation purposes. Interpersonal and customer service skills are essential for effective communication with both technical and non-technical users. The IT Technician II will manage multiple tasks and projects in a fast-paced IT environment, demonstrating a proactive approach to researching and implementing innovative solutions with minimal guidance. A commitment to Peak Vista's Core Values is essential, as this position is designed to add value to the organization. The responsibilities of the IT Technician II include performing installation, configuration, operation, and troubleshooting of PC hardware, software, and peripherals, including MS Windows operating systems and MS Office 365. The technician will provide IT support and problem resolution using remote desktop tools, telephone support, and in-person assistance at clinic locations. All tasks and user requests will be logged in the IT ticketing system, with detailed documentation of troubleshooting steps and resolutions. The technician will also participate in an on-call rotation for after-hours support and assist with IT requirements for various Peak Vista events. Continuous learning and development of additional skills are encouraged, as is adherence to HIPAA privacy and security standards. The role requires reliable transportation for frequent travel within the Colorado Springs area and a commitment to maintaining good working relationships across departments.