Ciu Networks - Los Alamitos, CA
posted 3 months ago
CIU Networks, Inc. provides Managed Service Provider (MSP) support to the Los Angeles and Orange County areas. We take a proactive approach to keep our clients' computer, network, and security systems up-to-date and protected. We are looking for an energetic Level II Technician to provide remote helpdesk support and onsite visits for our clients. As a Level II Technician, you will be responsible for maintaining traditional IT functions such as software, hardware, and networks. This role requires a minimum of 3 years of work experience in supporting Information Technology (IT) and a willingness to learn and adapt to new technologies. You will be expected to work overtime as necessary and to collaborate efficiently with team members during heavy workloads. Attention to detail, especially with documentation, is crucial, as is the ability to prioritize and effectively resolve help desk tickets. In this position, you will provide timely support to end users of PCs and network devices, as well as multiple business applications. You will identify, investigate, and remediate alerts as part of our network operations center team. Establishing and maintaining an excellent working relationship with end users is essential, as is the ability to investigate and solve desktop and other systems-related issues. You will need to present information clearly and logically, with the ability to explain technical issues in plain, non-technical language. Recognizing high-priority issues and responding accordingly is a key part of the role. Additionally, you will assist fellow team members and perform other duties as needed, including onsite visits to clients to troubleshoot and remediate software and hardware issues.