Hayward Lumber - Monterey, CA
posted 4 months ago
The IT Technician (Level 1/Level 2) position at Hayward Lumber is a full-time role based in Monterey, CA, offering a competitive hourly pay range of $25 to $35. This position is crucial for providing IT support related to core business applications and operating systems, specifically BisTrack. The technician will be responsible for addressing technical issues that arise within the company's network infrastructure, including WAN and LAN connectivity, routers, firewalls, and security protocols. The role also involves implementing and supporting remote access solutions such as VPN and Terminal Services, ensuring that employees can work effectively from various locations. In addition to technical support, the IT Technician will monitor alerts from the remote monitoring and management system, responding to incidents through a service ticketing system. Effective communication with internal customers is essential, as the technician will need to keep them informed about the progress of incidents and any upcoming changes or outages. The technician will also assist in disaster recovery efforts in the event of significant system failures, ensuring that the company can quickly recover and maintain operations. The role requires a proactive approach to identifying, researching, and resolving technical problems, as well as responding to support requests via phone, email, and in-person interactions. Documentation and tracking of issues are critical to ensure timely resolutions, and participation in discovery sessions with internal customers will help understand their technical and functional requirements. The technician must be available for on-call support and may need to travel as required to address service calls outside the department.