IT Technician - Level 2

Cobb Technologies - Richmond, VA

Full-time - Entry Level

Richmond, VA

101-250 employees

Merchant Wholesalers, Durable Goods

About the position

Cobb Technologies, a forward-thinking leader in the tech industry for over 30 years, is seeking a skilled Level 2 IT Technician to join our growing team. You'll play a crucial role in providing exceptional IT support to our employees and clients while helping enhance our IT systems and processes.

Responsibilities

• Provide second-level support for hardware, software, and network-related issues.
• Troubleshoot and resolve escalated help desk tickets efficiently.
• Assist with diagnosing and resolving advanced technical problems.
• Perform routine maintenance and updates for desktops, laptops, and mobile devices.
• Support Active Directory user management, group policies, and permissions.
• Ensure endpoint security, including antivirus and patch management.
• Collaborate with other IT team members on projects like deployments, upgrades, and migrations.
• Communicate technical solutions clearly to non-technical users.
• Maintain detailed records of issues, solutions, and best practices.
• Contribute to the creation and maintenance of knowledge base articles.
• Provide regular updates and reports to management on support trends.
• Identify opportunities to enhance IT service delivery and efficiency.
• Participate in ongoing training to stay updated with industry standards and emerging technologies.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• CompTIA A+, Network+, or equivalent certifications preferred.
• 2+ years of experience in a Level 1 or Level 2 IT support role.
• Hands-on experience with Windows and Mac operating systems.
• Familiarity with Office 365, VPNs, remote desktop tools, and ticketing systems.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
• Strong troubleshooting abilities with hardware, software, and peripheral devices.
• Exceptional communication, organizational, and multitasking skills.

Benefits

• Competitive Base Salary
• Comprehensive Benefits: Medical, dental, vision, prescription coverage
• Health Savings Account with company contributions
• Company-Paid Health Reimbursement Program
• 401(k) with Company Match
• Company-Paid Life, Short-Term & Long-Term Disability Insurance
• Wellness Programs to support a healthy lifestyle
• Pet-Friendly Workplace
• Employee Assistance Program for personal and professional well-being
• Recognition Events that celebrate your hard work and success
• Legal Services
• Flexible Spending Accounts for dependent care and medical expenses