N.W.H - Frisco, TX
posted 4 months ago
The IT Technician position at NWH is a full-time role primarily focused on providing front-line support for all team members. The ideal candidate will possess a strong understanding of Windows server infrastructure, including Active Directory and Group Policy, and will be adept at troubleshooting a range of issues from simple desktop support to complex network connectivity problems. This client-facing position requires excellent customer communication skills and a friendly demeanor, as the technician will interact directly with users to resolve their IT issues. In this role, the technician will manage IT user issues through a defined business ticketing system, responding to requests both on-site and over the phone. The position also involves travel to remote sites to troubleshoot and resolve issues as directed. Responsibilities include installing, modifying, and making minor repairs to computer hardware and software systems, setting up new users, and providing technical advice on a wide range of applications. The technician will also support a highly distributed Virtual Desktop Infrastructure (VDI) environment and assist in developing user documentation and departmental policies that impact the use of application systems. The technician will participate in a rotating 24/7 on-call schedule, coordinate activities with network services and information systems groups, and carry out diagnostic troubleshooting for users when required. This includes support for business applications and hardware infrastructure, as well as maintaining a thorough knowledge of the company's products through continuous study and experience. The role requires the ability to administer Exchange/Office 365, onboard and offboard users, and assist in the research and procurement of computer accessories and supplies. Overall, the IT Technician will play a crucial role in ensuring the smooth operation of IT services within the organization.