IT Technician- Swing

Atlantis Casino Resort Spa - Reno, NV

Full-time - Entry Level

Reno, NV

Accommodation

About the position

The I.T. Technician is responsible for ensuring the operational availability and maintenance of company computers and desktop applications. This role aims to keep the technology in good working order and accessible to both guests and staff, contributing to the overall efficiency of the organization.

Responsibilities

• Responsible for installation of PC hardware for end users.
• Assists in the installation of advanced networking hardware and software under the direction of the system administrator or helpdesk supervisor.
• Performs routine tasks like backups or other operational tasks as defined.
• Performs preventative maintenance on PCs, printers, and other hardware.
• Installs service releases and performs routine maintenance on desktop applications.
• Implements virus protection, detection, and elimination.
• Troubleshoots basic hardware and software problems for end users.
• Provides basic training on hardware and software use.
• Facilitates assistance from hardware and software vendors when necessary.
• Maintains licensing information for all desktop applications and operating systems.
• Ensures compliance of licensing agreements at the user level.
• Devises documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity.
• Performs duties with little or no supervision.
• Assists in room setup for catering and casino events.
• Sets up and operates casino and audio equipment.
• Pulls low voltage cable.
• Assists in additional projects.
• Prepares progressive reports for all work performed.
• Other duties as assigned.

Requirements

• 1-2 years experience in IT preferred.
• 1-2 years experience in a high-paced environment.
• Familiar with networking concepts like TCP/IP.
• Familiar with personal computers, servers, and similar technology.
• Familiar with AS/400 concepts.
• Familiar with Microsoft Office and other desktop applications.
• Familiar with Windows, Unix, OS400, and other operating systems.
• Ability to continually use ladders.
• Excellent Guest Service skills.
• Ability to lift 50lbs.

Benefits

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation/Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement