IT Technician (Tier 1)

$64,000 - $64,000/Yr

Unclassified - San Diego, CA

Full-time - Mid Level

San Diego, CA

51-100 employees

About the position

Bayside Networks is seeking a Tier 1 IT Technician to provide quality customer service support primarily using Microsoft-based technologies. This role is crucial for maintaining client relations and ensuring technical issues are resolved efficiently. The ideal candidate will have hands-on experience in IT support, particularly within a Managed Service Provider environment, and will be expected to work independently with minimal supervision.

Responsibilities

• Provide quality customer service support for clients using Microsoft-based technologies.
• Administer Microsoft 365 services including Azure, Intune, Defender, and SharePoint.
• Manage and support server infrastructure including Hyper-V, Domain AD, DHCP, DNS, and print/file servers.
• Utilize remote access technologies such as FortiVPN and Cisco AnyConnect.
• Ensure compliance with Cyber Security Standards.
• Document helpdesk interactions and manage tickets using ITIL processes.

Requirements

• 1-2 years of hands-on experience as an IT Technician, preferably in a Managed Service Provider environment.
• Intermediate to advanced knowledge of Microsoft 365 Administration.
• Experience with server management and services (Hyper-V, Domain AD, DHCP, DNS).
• Familiarity with remote access technologies (FortiVPN, Cisco AnyConnect).
• Understanding of Cyber Security Compliance Standards at an intermediate level.
• Basic knowledge of MacOS and Linux is a plus.
• Experience with helpdesk systems and ITIL processes.

Nice-to-haves

• Experience in a corporate or academic technical support environment for at least two years.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision and be self-motivated.

Benefits

• Bonus program based on performance.
• Opportunities for professional development and self-learning.