Robert Half - West Palm Beach, FL
posted 5 months ago
We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. In this role, you will be responsible for installing and configuring hardware and software components to ensure usability, troubleshooting hardware and software issues, and ensuring that electrical safety standards are met. You will also be tasked with repairing or replacing damaged hardware, upgrading the entire system to enable compatible software on all computers, and installing and upgrading anti-virus software to ensure security at the user level. Additionally, you will perform tests and evaluations of new software and hardware, provide support to users, and be the first point of contact for error reporting. Establishing good relationships with all departments and colleagues is essential, as is conducting daily backup operations and managing technical documentation.