IT Technician

$43,680 - $93,309/Yr

Prime Healthcare Services - Ontario, CA

Full-time - Entry Level

Ontario, CA

10,001+ employees

Ambulatory Health Care Services

About the position

The IT Technician at Prime Healthcare is responsible for installing and maintaining computer hardware and software, providing technical support, and ensuring efficient operation of IT systems across the hospital campus. This role serves as a critical link between end-users and the Information Services (IS) department, facilitating problem resolution and coordinating with software vendors.

Responsibilities

• Install computer related hardware and software as needed.
• Support and provide problem determination and resolution on PC software and hardware.
• Maintain catalog, software and hardware inventory.
• Document service activities through the ticketing system.
• Access all areas of the hospital campus in order to perform computer-related installations.
• Use computer to accomplish data entry and PC troubleshooting.
• Summon outside resources when needed to complete installations and support end-users.
• Act as a liaison between end-users and IS as well as coordinate issues between software vendors and IS.

Requirements

• Experience in Microsoft Desktop Operating Systems and Active Directory.

Nice-to-haves

• 1-3 years of experience preferred.
• Customer service experience preferred.
• CompTIA A+, N+, Microsoft Certified Professional (MCP)

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance