IT Technician

Bakerbytes Llc. - Daphne, AL

Full-time - Entry Level

Daphne, AL

Professional, Scientific, and Technical Services

About the position

The IT Technician will provide essential onsite and remote technical support to end-users, focusing on troubleshooting desktop-related issues and ensuring smooth operational functionality. This role is critical in maintaining the efficiency of IT services and enhancing user experience through effective problem resolution and technical assistance.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved issues to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Additional hours may be required to support development or production goals

Requirements

• 1+ year's experience as an IT Technician or similar role (will train the right candidate)
• Experience working in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365)
• Hands-on experience with diverse PC computer systems and networking technologies (e.g., Wi-Fi, VLAN, VPN, VOIP, etc.)
• Experience with Windows configuration and Group Policy

Nice-to-haves

• Ability to work independently and collaboratively in a rapidly changing environment
• Demonstrated written & verbal communication skills, strong client-facing communication ability
• Balances multiple projects and be comfortable reacting to changing priorities
• Define what needs to be accomplished, consistently complete tasks. Takes responsibility for resolving a problem, regardless of where it belongs
• Obtain quality results while utilizing an appropriate level of resources