IT Technician

Emr Metal Recycling - Elk River, MN

Full-time - Entry Level

Elk River, MN

Waste Management and Remediation Services

About the position

As an IT Technician at EMR USA Metal Recycling, you will play a crucial role in providing technical support across our 16 locations in Minnesota, Wisconsin, and North Dakota. Your primary responsibility will be to address and resolve technical issues related to hardware, software, networking, and telecommunications. This position requires a high level of professionalism and the ability to work independently, as you will often be the first point of contact for employees experiencing technical difficulties. You will be expected to manage requests for assistance, prioritize them effectively, and ensure that all issues are resolved to the satisfaction of the users. In this field-based role, you will be responsible for setting up and installing new devices, including iPhones, iPads, desktops, and laptops, ensuring that all installations meet company standards. You will also be tasked with documenting and updating installation, configuration, deployment, and maintenance procedures. Your ability to provide after-hours, on-call emergency support will be essential, as will your commitment to promoting information security within the organization. The ideal candidate will possess excellent communication skills, both written and verbal, and demonstrate a strong customer service orientation. You should be highly self-motivated and capable of quickly diagnosing and troubleshooting both software and hardware issues. This position offers opportunities for career advancement and on-the-job training, making it an excellent choice for those looking to grow within the IT field.

Responsibilities

• Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephone, and other computer-related technologies.
• Setup and install new iPhones, iPads, desktop and laptop equipment according to company standards, ensuring proper installation of cabling, operating systems, and appropriate software.
• Resolve the majority of technical issues without additional assistance.
• Provide proper follow-through to ensure issues are resolved to satisfaction.
• Provide after-hours, on-call emergency support as needed.
• Document and update installation, configuration, deployment, and maintenance procedures.
• Promote Information Security within the business.

Requirements

• Associate's degree in a related field or equivalent experience.
• Excellent communication skills (written and verbal).
• Highly self-motivated with strong customer service skills.
• Ability to quickly diagnose and troubleshoot software and hardware issues.

Nice-to-haves

• MCP, CCENT, and A+ Certifications.
• Experience with HP and Cisco software and hardware.
• Knowledge of Cisco or other Voice Over IP systems.

Benefits

• Competitive salary
• Comprehensive benefits including medical, dental, vision, and EAP
• 401k with company match
• Paid time off and 9 paid company holidays
• Career advancement and on-the-job training