IT Technician

$45,000 - $50,000/Yr

Sparksoft - Columbia, MD

Full-time - Entry Level

Columbia, MD

Professional, Scientific, and Technical Services

About the position

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

Responsibilities

• Provide Tier 1 and 2 support
• User account management
• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
• Set up and install workstation hardware, and software for end-users
• Provide remote end-users support to employees
• Operation of assigned IT systems
• Create knowledge base articles
• End user support
• Support of facility physical security systems
• Enforce IT and security procedures and policy
• Network support experience
• Support of IT security
• Other duties as assigned

Requirements

• Understanding of User administration (i.e., RBAC)
• Excellent communication and customer support skills
• Computer break/fix/upgrade
• Windows 10
• Ability to diagnose and resolve basic IT technical issues
• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
• Identifies, researches, and resolves technical problems
• Help Desk Support software experience
• Inventory control
• Good understanding of computer systems, mobile devices, and other tech products
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.

Nice-to-haves

• Apple OS X
• Windows 11
• Corporate VoIP phone systems
• Physical access systems

Benefits

• Health insurance
• Paid time off
• 401K matching
• Training