IT Technician

$49,920 - $79,040/Yr

Edge Autonomy - Huntsville, AL

Full-time - Mid Level

Huntsville, AL

Miscellaneous Manufacturing

About the position

We are seeking a motivated and tech-savvy IT Technician to join our team in Huntsville, AL. In this role, you will provide onsite technical assistance to end-users, troubleshoot desktop-related issues, and ensure smooth operations across our organization. This position is crucial for maintaining the functionality of our IT systems and supporting our staff effectively.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals

Requirements

• 3+ years experience as an IT Technician or similar role
• Experience working in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365)
• Hands-on experience with diverse PC computer systems and networking technologies (e.g., Wi-Fi, VLAN, VPN, VOIP, 802.1x)
• Experience with Windows configuration and Group Policy
• Ability to obtain CompTIA Security+ within 6 months of starting

Nice-to-haves

• Associate Degree or Bachelor's Degree in a relevant field is a plus

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching