IT Technician

$37,440 - $41,600/Yr

Ehub Global Solutions - Chattanooga, TN

Full-time - Entry Level

Remote - Chattanooga, TN

About the position

The FSO Technician role at Ehub Global in Chattanooga, TN, is a contract position focused on providing on-site technical support for IT equipment and systems. The technician will be responsible for troubleshooting, installing, and maintaining computer workstations, peripherals, and software, ensuring high-quality service delivery to end-users. This position requires flexibility for on-call support during off-hours and the ability to travel to nearby sites as needed.

Responsibilities

• Perform on-call support during off-office hours for P1/P2 tickets and scheduled activities.
• Disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Imaging and reimaging Windows operating systems for desktops and laptops.
• Safely move equipment using wheeled carts and vehicles.
• Manage IMACD (Install, Move, Add, Change, Dispose) tasks and asset inventory.
• Follow ESD safety precautions to prevent equipment damage.
• Provision operating systems and software onto workstations and laptops based on documentation.
• Use remote desktop applications for troubleshooting and support.
• Deliver and set up PC equipment for end-users.
• Utilize a trouble ticketing system to document work events and verify customer satisfaction.
• Provision and support wireless devices such as Blackberry, Android, and iPhone.
• Demonstrate proficiency in Microsoft OS and applications, including troubleshooting and installation.
• Support printers in an enterprise environment and manage client-side remote access issues.

Requirements

• Experience with Microsoft Windows operating systems (Windows 10, 7, Vista, XP, etc.).
• Hands-on experience with imaging utilities such as Ghost and SCCM.
• Strong troubleshooting skills for desktop software and hardware issues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of Microsoft Active Directory and Group Policy Objects (GPO).
• Ability to follow documentation and knowledge articles for IT support tasks.
• Strong customer service skills and disciplined problem-solving abilities.

Nice-to-haves

• Experience with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Experience in supporting printers in an enterprise environment.

Benefits

• Competitive hourly pay of $18 - $20.
• Overtime pay for on-call support and additional hours worked.